help_page.TITLES[0]

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pages.HELP

<img style="font-family: inherit; color: inherit;" src="https://bilutleie.kbkas.no/_next/image?url=https%3A%2F%2Fcdn.mysharefox.com%2Fkbk%2Fimg%2Fbg_reduced_size.jpg&amp;w=3840&amp;q=75" /> Welcome to our 1300 square meter state-of-the-art car facility, completed in 2018, located almost at the waterfront by Lake Mj&oslash;sa in Kapp, &Oslash;stre Toten.
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Kapp Bil og Karosseriverksted is a family business founded in 1987 and has since its inception been known as KBK.
KBK performs bodywork and painting services on all types of vehicles, buys and sells used cars, and rents out passenger cars, vans, and motorhomes.
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Account settings

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Here on the help pages you will find answers to some of the most common questions - use the menu to navigate.

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<h1>Contact us</h1>

Find the product you want or browse for the activity you want and find our suggestions for products for the job.

Renting is easy, safe and smart, but new to many. No wonder there will be no questions. Take a look here - we have gathered what several rental enthusiasts are asking for. If you have other questions or good input, you are welcome to contact us.

Bring your booking code to your chosen location. Pick up the tool, and you are ready for your project. Deliver the product at the same place when you are done.

<h1>Privacy policy</h1>
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KBK wants you as a user to feel confident that we safeguard your privacy and handle all personal data in accordance with the law.
Personal Data
To use the online booking service, you must provide your name, address, phone number, and email. To register an order, information about the rental time and what equipment is reserved/ordered must also be stored. The service has an age limit of 18 years, so you must also provide your birth year. When using the service, your order history is stored. This personal data is used to provide the service to you. These personal details are retained as long as you are registered as a user with us. The personal data we have registered is available and can be changed on your profile page. You can also contact us and request that we remove your personal data or deregister you from our systems. You will then no longer be able to use the service unless you register again.
Personal Data to Third Parties
KBK will not sell, exchange, or forward your personal data. The online booking is managed in a system provided by KBK.
Payment Information
When you make a reservation, your card information is stored with the payment provider DIBS to manage your order. DIBS stores the information securely and is PCI certified. This allows us to handle order changes, reservation cancellations such as deposits, crediting, additional costs incurred by the user (for late returns, damages, or similar), and reduce misuse and loss. Transaction details are stored related to your order, but not the card information. Transaction details will be stored as long as you are registered as a user of the service, according to the section on personal data.
Use of Collected Information
The personal data collected for these purposes include both the information you provide (name, email address, etc.) and information collected through the use of the service, such as what equipment you rent, and information about your location and technical details of your device and internet connection. The personal data may be supplemented with available information from third-party actors.
Cookies
When you visit our service, we use various technologies to recognize you as a user and collect data. For example, we use cookies to remember rental dates and equipment. Cookies simplify the use of the service and provide you with relevant information when you visit our website. They are also used to temporarily store data such as available rental dates, prices, and similar.
 Through server logs and other tools, we can record information about the device and the connection to our service, including the operating system, browser version, IP address, cookies, and unique identification files. This information is used in anonymized and aggregated statistics but can also be linked to your user account. This information helps us, among other things, customize the display of our service to the device you use.
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This translation covers the privacy policy for a car rental service, ensuring compliance with GDPR regulations and detailing how personal and payment data are collected, stored, and used, including the use of cookies and other tracking technologies.
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Choose the product station closest to you. Book and pay online. Done.

<h1>Terms and Conditions</h1>
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Terms for the Use of KBK Car Rental
GENERAL
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<li class="li2">Included kilometers: 100.</li>
<li class="li2">A weekend is understood as Friday 16:00 to Monday 08:00.</li>
<li class="li2">All cars can be picked up from 07:30, but must be booked 3 hours before the desired pickup. Subject to availability.</li>
<li class="li2">Outside of opening hours, rental cars can be picked up by agreement.</li>
<li class="li2">If the desired car is not available, you will receive a similar car.</li>
<li class="li2">Additional cost for delivery/pickup at Gardermoen.</li>
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PAYMENT
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<li class="li2">Customers without a credit agreement must deposit at the time of car pickup. All deposits are made by reserving the rental amount plus a deposit (NOK 10,000) on the customer's credit card. The reserved amount remains on the customer's account but is not available to the customer. Due to automatic updates of tolls from Fjellinjen, the contract is not settled until 2-3 days after the return. After we have deducted the rental amount, any tolls, and fuel, the remaining deposit will be released. The released amount is normally available to the customer 1-3 business days after settlement. We prefer that payment is made by card; most cards are accepted.</li>
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CANCELLATION FEE
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<li class="li2">All bookings are binding. Cancellations must be made at least 24 hours before the scheduled pickup time. Failure to do so will result in a cancellation fee of NOK 450.</li>
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EXCESS COVERAGE
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<li class="li2">Our rental prices include insurance. All rentals have a deductible for damages.</li>
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DEDUCTIBLE REDUCTION
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<li class="li2">You can reduce the deductible for an additional fee. Without deductible reduction, our deductible is NOK 10,000 for all car types. Deductible reduction must be arranged at the start of the rental.</li>
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PICKUP / DELIVERY
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<li class="li2">By agreement.</li>
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TOLL ROADS / AUTOPASS
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<li class="li2">Tolls are charged in arrears. Tolls are subject to VAT.</li>
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PARKING FEES
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<li class="li2">If you incur a fee for illegal parking, you are responsible for paying the fee/fine immediately. NB! Failure to pay the parking fee will result in a claim against you personally.</li>
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OTHER
I. RENTER'S RESPONSIBILITIES
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<li class="li2">During the rental period and until the vehicle is returned to the lessor, the renter bears all responsibility for the vehicle and its use as if they were the owner, including parking and traffic violations, etc. The renter is fully liable for any damage caused by and to the vehicle (ref. the lessor's Norwegian rental terms).</li>
<li class="li2">In the event of a collision, damage during off-road driving, etc., the lessor or their insurance company may seek recourse from the renter if the renter has shown gross negligence or violated the obligations under these rental terms. The renter must immediately report any damage to the lessor or their representative. If this is not possible, the matter must be reported to the police. Otherwise, the renter risks being held responsible for the entire damage.</li>
<li class="li2">Theft, fire, vandalism, personal injuries, and animal damage must always be reported to the police and the lessor.</li>
<li class="li2">The renter's deductible is due immediately for payment (ref. applicable Norwegian rental terms).</li>
<li class="li2">The renter will be charged a deductible for each damage incident.</li>
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II. EXCESS COVERAGE
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<li class="li2">The renter's responsibility for the deductible and liability compensation under the previous section 4 is reduced if the renter takes out excess coverage at the start of the rental.</li>
<li class="li2">The renter cannot claim such coverage if it is not noted on the rental contract.</li>
<li class="li2">Excluded from excess coverage and the renter's deductible limitations are damages caused to the vehicle due to negligence, including the following:</li>
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<li class="li2">Damage caused to the car by loads that have shifted, are poorly secured, or improperly packaged.</li>
<li class="li2">Burnt or cut holes, stains on seat covers, etc.</li>
<li class="li2">Reversing without a spotter.</li>
<li class="li2">Damage to tires caused by rim driving.</li>
<li class="li2">Damage caused by snow sliding off roofs where signs have been posted.</li>
<li class="li2">Impact damage to the body/undercarriage from using snow chains.</li>
<li class="li2">Damage caused by driving in areas that are not physically suitable for the vehicle in height, width, or length.</li>
<li class="li2">Damage resulting from driving off-road or in areas closed to regular traffic without the lessor's written consent.</li>
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III. RENTER'S DUTIES
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<li class="li2">The renter is obligated to handle the vehicle responsibly and not:</li>
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<li class="li2">Use the vehicle for driving practice.</li>
<li class="li2">Take the vehicle out of the country without the lessor's consent.</li>
<li class="li2">Use the vehicle for illegal purposes.</li>
<li class="li2">Let others drive the vehicle or allow it to be driven by someone not approved by the lessor before the rental started.</li>
<li class="li2">Use the vehicle for racing, speed trials, or competition.</li>
<li class="li2">Tow other vehicles.</li>
<li class="li2">Transport more people than the vehicle is registered for.</li>
<li class="li2">Drive under the influence of alcohol, drugs, medication, or other substances.</li>
<li class="li2">Leave the car unlocked.</li>
<li class="li2">Load the car beyond its registered capacity. If the renter violates any of these duties, they are responsible for any economic consequences of the resulting damage, loss, and additional costs.</li>
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<li class="li2">If a collision occurs, damage from off-road driving, etc., or if a technical failure arises that prevents the renter from continuing with the vehicle, the renter must immediately inform the lessor of the incident. If technical problems can be fixed within a time reasonably related to the renter's needs and the rental period, the renter cannot terminate the rental. If the rental is terminated in such cases by the renter, they are responsible for the rental fee until the vehicle is returned to the lessor, with a deduction for the time the vehicle was out of order. If the rental is terminated, the renter is responsible for the costs incurred by the lessor to retrieve the vehicle. If the repair cannot be completed within the mentioned period, the lessor will decide whether to provide a replacement vehicle for the customer to continue the rental or whether the rental will be considered terminated from the time the lessor was informed by the renter. The lessor will then arrange for the vehicle to be transported back at their expense, and the lessor is not responsible for any loss or liability incurred by the renter.</li>
<li class="li2">The renter must ensure the vehicle is lubricated and change the oil according to the lessor's instructions or when necessary. Oil expenses will be reimbursed by the lessor to the renter with a receipt from a gas station/service workshop showing the vehicle's registration number and odometer reading. Engine oil, coolant, and tire pressure should be checked at each refueling.</li>
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IV. RENTER'S FINANCIAL RESPONSIBILITY
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<li class="li2">The renter's financial responsibility is specified in the lessor's current NORWEGIAN RENTAL TERMS and price lists, which the renter accepts as part of this rental contract by signing it.</li>
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V. LIABILITY WAIVER
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<li class="li2">The lessor disclaims any responsibility towards the renter for loss of time, money, or other inconveniences related to the rental.</li>
<li class="li2">The lessor's responsibility for forgotten items, etc.: The lessor accepts no responsibility for damage to or loss of property left in, stored in, or transported in the vehicle during the rental period or after it is returned to the lessor. The renter releases the lessor from any claims due to such losses or damages.</li>
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Important.
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<li class="li2">Unpaid or late fines/fees will incur an additional 100% fee. We urge you to pay fines/fees immediately.</li>
<li class="li2">In connection with your rental, we have reserved an amount on your card equivalent to the rental amount plus a deposit. Reserving such an amount is a prerequisite for renting a car from us if you do not have a corporate or invoice agreement. This amount is NOT deducted from your account but reserved on your card/account until the vehicle is returned and the rental is settled. The reservation serves as a guarantee for the amount you will owe at the end of the rental.</li>
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VI. RENTAL CONTRACT
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<li class="li2">By accepting the rental terms and conditions and submitting the rental booking, this is considered a rental contract between the customer and the supplier. The booking is binding, and KBK has the right to charge the customer the entire or part of the booking amount upon cancellation, including any invoice fees and/or costs.</li>
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If you have chosen home delivery, you will have the equipment delivered before your rental period begins and picked up after your rental period has ended.

Home delivery

Delivery and return

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The deposit works just like when you use a hotel or rental car. When ordering, an extra amount is reserved on your card for a small security against damage or late return. Once you have returned, we will check the equipment and release the amount on your card. Everything happens automatically and you do not have to do anything. For more information, see the help pages.

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